One sentence with the same words can have many different meanings. Zig Ziglar showed how the sentence “I did not say he beat his wife” could have eight different meanings. Each time you change the voice inflection on a word you change the meaning. Clearing sending a message is not simple. You must consider the words and the way the words are delivered. Recently I met executives of a Westchester County New York company. The employees felt that there were a lot of changes but also believed that management was not keeping them informed. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes. As a manager do you know with...
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